Frequently Asked Questions

What is your payment policy?

Payment in full is required to secure your place on the schedule. You may choose the installment plan (see below) at the time the first payment is due, which, with complete documentation, will also secure your place on the schedule.

How does the installment plan work? You must provide credit card information that will be held by our secure third-party processor. Your credit card will be automatically charged each week of lessons.

Are refunds available?

There are no refunds for classes you miss. Classes are not transferable.

Can I reschedule if I miss my class?

You can reschedule up to two lessons, subject to center availability. There are no makeup classes on weekends.

What happens if the weather is bad?

We are an outdoor program and try to meet whenever possible. If GallopNYC cancels lessons due to weather (see below), we will notify families at least two hours before the start of their lessons. Refunds for GallopNYC-canceled classes will be issued by check at the end of the semester.

In some weather conditions, participants will engage in unmounted horse management, an essential aspect of equine education.

What are the weather cancellation policies?

Heat: Riding will be replaced with horse management if the onsite temperature at the time of the lesson is 90 degrees or higher, lessons will be canceled, and a refund will be issued.

Cold: Below 32°F: Lessons will be canceled, and a refund will be issued.
32°F to 38°F: Attendance is optional. If you choose not to attend, a refund will be issued.

Please let the center know in advance if you are canceling. Cancelations will only be accepted within 24 hours of the lesson.
Cancelations more than one day in advance will not be accepted, and no refund will be issued. All cancelations must be texted to 646-762-7999.

If there is a Travel Advisory or NYC School Closures (due to snow/sleet), lessons will be canceled, and a refund will be issued.

What should I wear?

Helmets. All riders must wear a certified equestrian helmet. No exceptions will be made. We have helmets available on site but we recommend purchasing your own helmet. Troxel helmets are available for less than $50. Participants 16 or under, working with horses on the ground, must wear a helmet.

Pants: Riders must wear long pants. Exceptions will be considered on an individual basis.

Shoes: Riders should wear closed-toe and closed-heel shoes, preferably heeled boots. No heels higher than 1.5 inches.

We are a working barn, and for everyone’s safety, no open-toed shoes or flip-flops are allowed in or around the barn or ring area. We strongly discourage wearing crocs.

Is there a weight limit?

Our horses can only carry 190 lbs. We will weigh all riders before the start of the first session, which includes a participant evaluation. We understand this can be uncomfortable, and we must ensure the safety of our riders, horses, volunteers, and instructors. We can give participants who cannot ride a rewarding experience learning horse management.

How do we reach GallopNYC?

All cancellations must be texted to 646-762-7999.

What are your rates?

30-Minute Group Lesson $70

30-Minute Private Lesson $80

45-Minute Group Lesson $86

45-Minute Private Lesson $96

60-Minute Group Lesson $96

60-Minute Private Lesson $107

Revised:  December 2024