Frequently Asked Questions

What is your payment and cancellation policy?

  • Missed or rider-canceled lessons are non-refundable.

  • We are unable to offer rescheduling for lessons missed or canceled by the rider.

  • Once lessons are confirmed, families are financially responsible for the full term, even if a rider cancels or withdraws.

  • Riders may not participate until payment is received.

  • OPWDD and Self-Direction

    • GallopNYC can no longer accept direct deposits from OPWDD or Self-Direction agencies.

    • Itemized monthly invoices will be provided for reimbursement requests. Please ensure your

    • agency is aware of this process.

Are refunds available?

At the end of the term, GallopNYC will issue refunds for any lessons we cancel that could not be rescheduled. Refunds are issued at the end of the term if a makeup lesson cannot be scheduled.

Weekend make-ups are not available due to high demand.

Can I reschedule if I miss my class?

You can reschedule up to two lessons, subject to center availability. There are no makeup classes on weekends.

What happens if the weather is bad?

Because lessons take place outdoors, cancellations may occur for safety.

• Families will be notified at least two hours in advance.

• If weather conditions change while you are en route, an unmounted horsemanship lesson will be offered.

What are the weather cancellation policies?

Winter Weather Attendance Guidelines

  • 37°F and above: Lessons proceed.

  • 36°F and below: Lessons are canceled at no charge.

  • Snow, sleet, travel advisories, or NYC school closures: Lessons are canceled at no charge.

    Summer Weather Attendance Guidelines

  • In very hot weather, we offer unmounted horsemanship classes.

  • When temperatures exceed 90 degrees and humidity exceeds 60 percent, lessons are canceled.

What should I wear?

To ensure safety and comfort:

  • Long pants are required.

  • Closed-toe shoes with a low heel (paddock boots or similar are ideal).

  • A certified equestrian helmet is required. Helmets are available onsite at no cost.

Is there a weight limit?

To protect both riders and horses:

  • Maximum weight for balanced, independent riders: 180 pounds.

  • Maximum weight for riders requiring significant physical support: 150 pounds.

  • If a rider exceeds these limits, we offer an engaging unmounted horsemanship program as an alternative.

  • GallopNYC has a limited number of horses who can safely carry higher weight ranges. For this reason, participation is based on horse availability and suitability.

How do we reach GallopNYC?

All cancellations must be texted to 646-762-7999.

What are your rates?

30-Minute Group Lesson $70

30-Minute Private Lesson $80

45-Minute Group Lesson $86

45-Minute Private Lesson $96

60-Minute Group Lesson. $96

60-Minute Private Lesson $107 

Revised:  December 2024

What are possible reasons for participant discharge?

GallopNYC may discontinue participation if any of the following occur:

  • Excessive absences that disrupt progress or limit access for others.

  • Difficulty following directions that prevents safe or productive participation.

  • Rider weight exceeds what can be safely supported by available horses, staff, or volunteers.

  • Inability to maintain essential head or neck control, creating a safety concern.

  • A change in medical, physical, cognitive, or emotional status that makes therapeutic riding unsafe or inappropriate.

  • Unsafe, uncontrolled, or inappropriate behavior that creates risk for the rider, other participants, staff, volunteers, or horses.

FAQs